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Unable to use Adobe Analytics with admin role and all the permissions set up

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Employee

Even though my account is configured as an admin and I have set up all the permissions in the product profile of Adobe Analytics, I keep on getting this error message: "You have successfully logged in, however no reports have been enabled for your account yet".Screenshot 2023-01-05 at 4.24.06 PM.png

9 Replies

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Community Advisor

Even if you are an admin, you need to also be added as a user in the product... that would probably be the place to start...

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Employee

I think I am also added as a user in the product.Screenshot 2023-01-05 at 11.52.49 PM_Redacted.png

 

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Community Advisor

And in the product profiles tab, do you have a profile added to the Product with suites and tool permissions?

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Community Advisor

Ah, but there are no report suites selected... that might be the issue

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Community Advisor

Hmmm.... interesting.

 

You might need client care support, since they will have access to your account

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Employee

Thanks Jennifer. Can you please provide me the link to the client care support?

 

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Community Advisor

In the Admin Console there should be a menu link called Support. You can create tickets with Client Care there. Good luck!