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BryceR22
New Member
April 21, 2025
Solved

Unable to save project error message

  • April 21, 2025
  • 3 replies
  • 1330 views

Over the past two weeks, I’ve been encountering a recurring issue when editing dashboards in Adobe Analytics. After making changes, I receive the following error message: "Unable to save your project at this time. You may want to refresh your page and try again."

Unfortunately, refreshing the page or closing and reopening the browser does not resolve the issue. The only workaround I've found is restarting my device entirely, though this isn’t a consistent fix either—sometimes the dashboard will save successfully without issue, seemingly at random.

Has anyone else experienced this? Any insights or solutions would be greatly appreciated!

Best answer by FarazHusain

Hey @brycer22 This has been fixed but if you're still facing issue it could be related to some other problem. Can you please log a ticket with Adobe Support? Please include details like error IDs, steps to replicate, HAR logs so that the team can take a look.

3 replies

FarazHusain
Adobe Employee
FarazHusainAdobe Employee
Adobe Employee
April 21, 2025

Can you please log a ticket to the Adobe Support with the error ID?

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BryceR22Author
New Member
April 23, 2025

Unfortunately, I am seeing the issue this morning while trying to save changes to a project.

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 22, 2025

That's odd... I haven't had that experience, except when it really is my computer having issues... Or maybe during ongoing maintenance or an issue.

 

However, despite there being some maintenance today, I don't believe it was related to any workspace changes... but it's possible.

 

As @farazhusain said, you should connect with client care... if you can replicate the issue they should be able to help dig deeper into the error and hopefully find the cause, and help find a solution.

 

Good Luck.

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BryceR22Author
New Member
April 22, 2025

I also do not believe it is due to any workspace changes or computer issues. I will submit a ticket once the issue arises again. Thank you, Jennifer. 

FarazHusain
Adobe Employee
FarazHusainAdobe Employee
Adobe Employee
April 22, 2025

This should be resolved. There was an issue at our end that caused this. 

    M
    mich33
    April 23, 2025

    Hi there, I'm still experiencing this issue. I don't think it's resolved. 

     

     

    B
    BryceR22Author
    New Member
    April 23, 2025

    I am experiencing the same issue this morning. Have you found a fix? Best of luck.

    FarazHusain
    Adobe Employee
    FarazHusainAdobe EmployeeAccepted solution
    Adobe Employee
    April 23, 2025

    Hey @brycer22 This has been fixed but if you're still facing issue it could be related to some other problem. Can you please log a ticket with Adobe Support? Please include details like error IDs, steps to replicate, HAR logs so that the team can take a look.

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