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srikoll
Level 2
May 20, 2020
Solved

Unable to publish segment in analytics

  • May 20, 2020
  • 1 reply
  • 7927 views

Hi,

 

We're trying to publish segments created in analytics to experience cloud, which will then be used in target.

 

Under analytics' segments, I'm not seeing the checkbox which prompts us to "Publish this segment to the Experience Cloud". 

 

Can someone please advise on how to enable this?

 

It looks like we first have to connect the report suites to the experience organization ID, which I'm unable to do so as clicking on a report suites' organization ID to edit it redirects me to the home page simply.

 

Regards,

Sri

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    Best answer by Andrey_Osadchuk

    Sri,

    One of the reasons you can't see that checkbox could be lack of access permissions. Contact your administrator. They should also be able to confirm whether the required provisioning for shared audiences has been done.

    1 reply

    Andrey_Osadchuk
    Andrey_OsadchukAccepted solution
    Level 10
    May 21, 2020

    Sri,

    One of the reasons you can't see that checkbox could be lack of access permissions. Contact your administrator. They should also be able to confirm whether the required provisioning for shared audiences has been done.

    S
    srikollAuthor
    Level 2
    May 21, 2020

    @andrey_osadchuk

     

    Thank you. It turns out to the be a permission issue. I created a new report suite and segment, and published it. We have an Adobe Target account, but these segments aren't appearing under audiences under target though. 

     

    The segment is displayed as published, and I first thought it could take a few hours to propagate to target, but I waited for 12 hours. Still no luck. 

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