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unable to login to the ftp3.omniture.com

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Level 1

Hi,

I want to import a classification file via Filezilla to classify an eVar.  I have created the classification and the ftp location, however the connection to the server continues to be lost and I am in a loop of it trying to connect every 5 seconds.

Any suggestions would be welcome.

Thanks

1 Accepted Solution

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Correct answer by
Employee

Please check with your IT if you have IP Restrictions, if yes then you would want them to get Adobe's IPs whitelisted mentioned here: https://helpx.adobe.com/analytics/kb/adobe-ip-addresses.html 

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2 Replies

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Level 5

Have you tried connecting on a different network?  I've found issues using Filezilla, dependent on IT network security configurations.

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Correct answer by
Employee

Please check with your IT if you have IP Restrictions, if yes then you would want them to get Adobe's IPs whitelisted mentioned here: https://helpx.adobe.com/analytics/kb/adobe-ip-addresses.html