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harinis39162177
Level 1
September 12, 2018
Solved

Unable to login to Adobe Analytics

  • September 12, 2018
  • 16 replies
  • 15784 views

Hello,

We have migrated to the Adobe Experience cloud recently. Now, whenever I am trying to login to Adobe Analytics using the https://marketing.adobe.com/ or http://experiencecloud.adobe.com/,

I am unable to log in. It takes me to the URL Adobe Analytics Login where an error is shown telling Could not find Analytics account for the company that is linked with this experience cloud account. And when I click on the link to take me to log in to Experience cloud, it just keeps refreshing automatically but never logs in.

This issue is being faced by a few of my other colleagues too.

Can you let me know what the issue is and what is the solution so that I can log in to Adobe Analytics as before?

Thank you.

Regards,

Harini S

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    Best answer by david71830963

    I had the same problem. My organisation migrated a few weeks ago. Some people had problems, but it turned out that they hadn't completed the migration by clicking on the "Get Started" button in the "new" welcome email. So it's worth ensuring that everyone's done that.

    In my case, I had completed the migration, but still had the problem described above - it loops and hangs on the log-in page. I was using Firefox (v62, 64-bit). I switched to Chrome (v68.0.3440.106, 64-bit) it and magically works fine. I still can't login on Firefox.

    Good luck!

    16 replies

    carolink5847856
    carolink5847856
    Level 2
    September 12, 2018

    same thing happening here. A couple of colleagues can login, others can't. We got a 403 error when we want to access the "Forgot passwort" link.

    carolink5847856
    carolink5847856
    Level 2
    September 12, 2018

    problem still exists. I can't find any logic why the new experience cloud login works for approx 75% of our colleagues but for some it is impossible to login. We migrated all users to the experience cloud at least 6 weeks ago.

    D
    david71830963Accepted solution
    Level 2
    September 12, 2018

    I had the same problem. My organisation migrated a few weeks ago. Some people had problems, but it turned out that they hadn't completed the migration by clicking on the "Get Started" button in the "new" welcome email. So it's worth ensuring that everyone's done that.

    In my case, I had completed the migration, but still had the problem described above - it loops and hangs on the log-in page. I was using Firefox (v62, 64-bit). I switched to Chrome (v68.0.3440.106, 64-bit) it and magically works fine. I still can't login on Firefox.

    Good luck!

      carolink5847856
      carolink5847856
      Level 2
      September 13, 2018

      I can't recall any welcome emails. Can those be resent?

      Gigazelle
      Adobe Employee
      GigazelleAdobe Employee
      Adobe Employee
      September 18, 2018

      Yes, they can be resent. Talk with an admin within your organization to get the email resent.

      jeff_bloomer
      Community Advisor and Adobe Champion
      jeff_bloomerCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      October 11, 2018

      Fantastic!  From what screen can I resend the e-mail?  I've been looking for that ever since the migration.

      alessandrov9274
      alessandrov9274
      Level 2
      October 16, 2018

      Experiencing the same problem. Trying to access experience cloud in firefox I get into a loop, trying to access admin console in firefox, I get into a loop. Very annoying.

      G
      gretchenm632251
      Level 2
      October 18, 2018

      We are having the same problems.   We have Experience Cloud using Adobe IDs but people are unintentionally creating Federated IDs.  We have conflicts since Creative Cloud at our company chose to do Federated IDs (after Experience Cloud had migrated to Adobe IDs).

      People are getting stuck in loops regardless of browser.   The Personal/Business ID selection is causing great confusion.

        jeff_bloomer
        Community Advisor and Adobe Champion
        jeff_bloomerCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        October 22, 2018

        Gigazelle​, please advise how we accomplish resending the e-mail, as I don't see anything in either console enabling that capability.

        Gigazelle
        Adobe Employee
        GigazelleAdobe Employee
        Adobe Employee
        October 23, 2018

        When you change a user's permissions (more specifically give more permissions), another email is sent. Both the initial welcome email and 'you now have access email' both have a getting started button which takes them to the Experience Cloud.

        If you want to resend the "Welcome to Adobe Analytics" email itself, you can delete the user and re-add them in the new Admin console.

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