UK Desktop data not showing up | Community
Skip to main content
paul_jenkins
paul_jenkins
April 25, 2016
Solved

UK Desktop data not showing up

  • April 25, 2016
  • 7 replies
  • 3605 views

We have deployed DTM w/Adobe Analytics and Adobe Target on our UK business line.  The analytics are showing up and match our own home grown analytics 1:1 for Mobile and Tablet.  However, no Desktop data is showing up in analytics at all.  Given desktop is 60% of our traffic in the UK, this is a serious issue.  Does anyone have any suggestions as to why this might be happening?  We've done a very basic DTM/Analytics/Target flow to ensure that this is the most basic of examples.  When we hit the URL from the US based desktop browsers, we can see data show up in Analytics.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by paul_jenkins

We fixed this by adding the following:

 

s.cookieDomainPeriods = "3"

7 replies

KristiB1
KristiB1
Level 4
April 26, 2016

Hi Paul,

are you able to share the URL of one of your sites pages.  This is probably the easiest way the community can help troubleshoot

cheers

Kristi

andrew_r-GrfLbX
andrew_r-GrfLbX
Level 5
April 26, 2016

Apologies I know it's a have you turned it off and on again question but are you aware that Desktop shows up as "Other" in the device type report?

paul_jenkins
paul_jenkinsAuthor
April 26, 2016

sure, the pages start at 

https://secure.creditcheckplus.co.uk/uk/9019/3708b48/m120/005/views/index.aspx

paul_jenkins
paul_jenkinsAuthor
April 26, 2016

Yes, aware of the report "Other" aspect, it's not showing up under "Other" for desktop, the desktop traffic appears to just not be present in any rollup or drill down view

KristiB1
KristiB1
Level 4
May 4, 2016

Hi Paul, checking here in Australia everything looks fine.  Do you have any processing or vista rules that might be preventing the traffic being captured correctly for desktop?

paul_jenkins
paul_jenkinsAuthorAccepted solution
May 4, 2016

We fixed this by adding the following:

 

s.cookieDomainPeriods = "3"

    S
    sarahchatts
    December 10, 2020
    Thank you, this has resolved the same issue with a .co.nz website
    KristiB1
    KristiB1
    Level 4
    May 5, 2016

    Great to hear it's sorted.  We have that issue here in Australia with .com.au !

    Terms & ConditionsAccessibility statement

    Loading footer...