UK Desktop data not showing up

[paul_jenkins]

We have deployed DTM w/Adobe Analytics and Adobe Target on our UK business line.  The analytics are showing up and match our own home grown analytics 1:1 for Mobile and Tablet.  However, no Desktop data is showing up in analytics at all.  Given desktop is 60% of our traffic in the UK, this is a serious issue.  Does anyone have any suggestions as to why this might be happening?  We've done a very basic DTM/Analytics/Target flow to ensure that this is the most basic of examples.  When we hit the URL from the US based desktop browsers, we can see data show up in Analytics.

[KristiB1]

Hi Paul,

are you able to share the URL of one of your sites pages.  This is probably the easiest way the community can help troubleshoot

cheers

Kristi

[andrew_r-GrfLbX]

Apologies I know it's a have you turned it off and on again question but are you aware that Desktop shows up as "Other" in the device type report?

[paul_jenkins]

sure, the pages start at 

https://secure.creditcheckplus.co.uk/uk/9019/3708b48/m120/005/views/index.aspx

[paul_jenkins]

Yes, aware of the report "Other" aspect, it's not showing up under "Other" for desktop, the desktop traffic appears to just not be present in any rollup or drill down view

[KristiB1]

Hi Paul, checking here in Australia everything looks fine.  Do you have any processing or vista rules that might be preventing the traffic being captured correctly for desktop?

[paul_jenkins · Accepted solution]

We fixed this by adding the following:

s.cookieDomainPeriods = "3"

[sarahchatts]

Thank you, this has resolved the same issue with a .co.nz website

[KristiB1]

Great to hear it's sorted.  We have that issue here in Australia with .com.au !