Hi @RajalakshmiMathiazhagan ,
You can calculate time difference between events using Time Between Events metric builder in CJA.
- Make Sure the Events Are Properly Captured
You must ensure:
- product section viewed and product card clicked are distinct events (e.g., custom events or specific event names).
- Both are part of the same person ID / session / visit — depending on your connection granularity.
- Create a 'Time Between Events' Metric
- Open your CJA Analysis Workspace project.
- In the left rail, go to Components > Metrics.
- Click the “+” icon > Create Metric from Function.
- Choose: "Time Between Events".
- Now configure:
Example Settings:
- First Event: product section viewed
- Second Event: product card clicked
- Granularity: Choose seconds, minutes, or hours as needed.
- Time Range: Same day/session or as per your dataset.
- Name it something like Time to Click Product.
- Click Save.
- Use the Metric in Your Table or Visualization
Now you can:
- Drag this custom metric into a freeform table.
- Break down by Product Name, User ID, or any other dimension.
- Optionally segment users who performed both events (to exclude drop-offs).
- Optional: Filter for Users Who Did Both Events
Create a segment like this:
- Include users where:
- Event = product section viewed
- Followed by
- Event = product card clicked
Apply this to your table or metric so you only get valid flows.
