The image insertion icon just closes the text visualization instead of opening URL field. | Community
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M
mperica-2
January 19, 2024
Solved

The image insertion icon just closes the text visualization instead of opening URL field.

  • January 19, 2024
  • 3 replies
  • 1374 views

I've added images to dashboards previously using text visualization > imageurl icon > paste imageurl.

Now when i attempt this, clicking the image icon opens the url field for a fraction of a second and then the whole visualization closes. Does anyone know what could be causing this?

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Best answer by jhansen411

Adobe Analytics fixed this issue today.  It's working for me again.

3 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
January 20, 2024

I'm seeing the same behaviour... I suspect this is a bug introduced by one of the recent maintenance that has happened. This should be logged with Client Care so that it can be assigned to the Engineering team to fix the problem  😞

M
mperica-2Author
January 22, 2024

Thanks! Do you know how to log with client are? Looks like the client care support email is no longer active and I don't have the admin rights to submit tickets.

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
January 22, 2024

The only way I know is to log into the Admin Console and logging a ticket there... if you don't have access, you will need to get your system admin to do this on behalf of your company....

Damonwhall
Adobe Employee
DamonwhallAdobe Employee
Adobe Employee
February 1, 2024

Oh good, 

I'm glad I'm not crazy (at least about this).  

 

I have created a ticket to address this: 

 

Case #E-001146874

 

- Damon

    J
    jhansen411
    February 5, 2024

    I have the same problem.  I was able to create a power plan and reduce my CPU to 25% (I'm going to try other values as well) and the text box to paste in my URL to the image appears long enough to get this to work.

    oping this works all day for me.  

    Doesn't look like this will be fixed quickly.  I filled a ticket.  Here's their response:

    I have reviewed this further and it does seems to be a bug, hence I have logged a JIRA AN-339982, to our product engineering team.

     

    Currently, we don't have an exact ETA at the moment. The engineering works on sprint basis and bug fixed are released in the maintenance release and each sprint last till 15 days and there are 2 MR in a month and currently this task is not part of active sprint, so this is how they'll approach it. Hence, based on current priority and business justification there isn't any fixed ETA as it can multiple MR's.

     

    In order to prioritize, we would need the strong business justification which helps understands how this impacts you day to day works.

    J
    jhansen411Accepted solution
    February 15, 2024

    Adobe Analytics fixed this issue today.  It's working for me again.

      Jennifer_Dungan
      Community Advisor and Adobe Champion
      Jennifer_DunganCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      February 15, 2024

      Great news! Thanks for posting this @jhansen411 

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