Sitecatalyst Firefox browser bug Could not login to sitecatalyst | Community
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suresh_muthaiah
suresh_muthaiah
Level 2
October 16, 2015
Solved

Sitecatalyst Firefox browser bug Could not login to sitecatalyst

  • October 16, 2015
  • 6 replies
  • 1819 views

I'm facing an issue with firefox browser version 34.0.5 and 20.0. I'm not able to access Sitecatalyst due to following causes. Once Sitecatalyst home page it is completely loaded I can type Company/Username/Password but version button has been hidden. So i am getting an error "Please choose a valid version".

Please help me out, Please find the screenshot for your reference.

Note: I'm absolutely fine with all other browser like IE, Chrome, safari.

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    Best answer by Kaushalendra

    Hi Suresh,

    In case clearing the cache and cookies even with a system restart has not resolved the issue, I would suggest that you connect with ClientCare team with help of one of the Supported User in your organization to get the issue analyzed and troubleshooted.

    ~Kaushal

    6 replies

    suresh_muthaiah
    suresh_muthaiahAuthor
    Level 2
    October 16, 2015

    Please find another screenshot 20.0 firefox browser.

      suresh_muthaiah
      suresh_muthaiahAuthor
      Level 2
      October 16, 2015

      Hi TanmayM / Kaushal,

      I have cleared all cache and cookies everything , even though it's not working still getting same bug.

      I had restart my system also, but its this issue has not been resolved.

       

      Thanks
      Suresh

        popescu_ana2
        popescu_ana2
        October 16, 2015

        I`ve the same problem

        Kaushalendra
        Adobe Employee
        KaushalendraAdobe Employee
        Adobe Employee
        October 16, 2015

        Hi Suresh,

        I had the same issue multiple times. Most of the times it was resolved after clearing the cache of the browser. Once or twice(very rare) I even had to restart my machine to ultimately get the issue resolved.

        ~Kaushal

          TanmayMathur
          Adobe Employee
          TanmayMathurAdobe Employee
          Adobe Employee
          October 16, 2015

          Hi,

          Could you please try to clear your browser cache and open sitecatalyst in a new tab?

          Do let me know if that works. Thanks!

          TM

            Kaushalendra
            Adobe Employee
            KaushalendraAdobe EmployeeAccepted solution
            Adobe Employee
            October 16, 2015

            Hi Suresh,

            In case clearing the cache and cookies even with a system restart has not resolved the issue, I would suggest that you connect with ClientCare team with help of one of the Supported User in your organization to get the issue analyzed and troubleshooted.

            ~Kaushal

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