Question

Single sessions having multiple page visits

Forum|Forum|5 months ago
August 8, 2025
1 reply
713 views

Newer to using adobe but use a few other tools to track metrics. I have continued to find that Adobe is higher than some other tools. When digging in, I see some specific sessions counting multiple times for a visit. Testing my own session I found it counted 2 times into the views metric but I do not see how it should have based on the documents. It seems that it is when a user opens items in a new tab. Would Adobe view a new tab as a new visit?

MandyGeorge

Community Advisor and Adobe Champion

I'm not quite sure I'm following what you're asking. What is counting multiple times?

If you're looking at page views, it's definitely possible to view the same page more than once.

Maybe you can give an example of how you're building out your table? What dimension are you using and against which metric? Do you have any segments applied?

A

Andrew1Author

In this case I am in a free form table and just adding a visits metric by day. In some cases I see the same session showing as multiple visits; even if its only a session for 3-4 minutes (using another tool for this). Would it be possible for a short user session to count as multiple visits even during a short duration?

A

Andrew1Author

If you're looking at this by day, it's possible that a visit could start on one day and continue to the next. For example, if I come to the website at 11:55pm, and stay on the site until 12:15am, it's one visit, but it spans two days. So in a table where you're looking at it by day, that visit will be counted in both rows/days. The grand total at the top should give you a deduplicated amount.

That makes sense, but in many cases I am seeing something like the following. Session starts at 12:03 PM that lasted for about 6 minutes as a session (looking in our session replay tool). If I look at that in adobe for Visits within the 12:00 PM- 12:15 PM time range, it shows 3 visits. Looking though it is a native mobile session with embedded web views. So its going native, web view, native, native, web view for example. Would each new web view count as a visit? I know comparing tools is not the way to go but from what I am seeing it seems like this would lead to elevated visit numbers.

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