Solved

'Send file on schedule' function is not working

Forum|Forum|4 years ago
January 29, 2021
3 replies
1895 views

Multiple attempt and long waiting the screen is still in loading as following

*even trying in different device it is not working!*

Could you get it fixed asap?

Analytics

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by yuhuisg

(Disclosure: I am not an Adobe employee.)

In your browser, when opening the "Send file on schedule" overlay:

Do you get any errors in the Console panel?
Do you get any errors in the Network panel?

A

amgup

@jinp74012649 Can you please try clearing cookies and cache and then try accessing it ?

jinp74012649Author

clear cache cookies on 2 different device, it still do not work. I am still not able to schedule report

yuhuisg

Accepted solution

Community Advisor

(Disclosure: I am not an Adobe employee.)

In your browser, when opening the "Send file on schedule" overlay:

Do you get any errors in the Console panel?
Do you get any errors in the Network panel?

PratheepArunRaj

Community Advisor and Adobe Champion

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics

jantzen_b

Adobe Employee

Is there another user in your org that can try the same workflow? If you've tried different browsers and tried clearing your cache & cookies then this might be a bug or possibly an issue with your specific user/machine. I'd suggest trying on a completely different computer and asking a coworker to also try this workflow. If neither of you are able to get past the loading screen, you'll want to contact Client Care.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded