Segments working differently in Workspace than in Reporting | Community
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Ford_PPR
Ford_PPR
Level 2
September 19, 2017
Solved

Segments working differently in Workspace than in Reporting

  • September 19, 2017
  • 6 replies
  • 2911 views

I have a Segment I have created -

(Visitors with Visit > 1) OR (Visitors with Visit = 1 AND Last 14 Days)

This is a basic level engagement segment to look at Visitors who have visited the site more than once but it includes those recent visitors who may have only had a single visit so far and could come back soon. Note: this is NOT and "engagement" metric question!

I run a Unique Visitor report with this Segment in Reporting and get a suitable answer when running the report for the year to date. When I apply this Segment to a Workspace table the Segment is interpreted differently in that it applies the "Last 14 Days" part of the Segment to ALL of the Segment, i.e. it only give a count of Unique Visitors for the Last 14 Days!

Is it a known fact that Workspace interprets the TIME elements of Segments differently OR is this a bug?

Thank-you for any comments / help

Regards

Peter

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Best answer by Urs_Boller

if you use custom time ranges in segments, the whole data gets filtered in workspace based on the segment time range. i saw this behaviour a lot of time and always use a big time range in those segments (eg "AND <<last 36 month>>"). this last condition is always true and will give me a bigger timespan for the segment

example:

ericmatisoff​: i have some more examples with data tables to show the behaviour, let me know if you need more.

6 replies

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
September 19, 2017

there are two 'last 14 days' components - a dimension, and a date range. Which one are you using, and have you tried swapping them?

Ford_PPR
Ford_PPRAuthor
Level 2
September 20, 2017

Hi Gigzelle,

I only have a Date Range "Last 14 Days" I do not have a Dimension version.

Regards

Peter

EricMatisoff
Adobe Employee
EricMatisoffAdobe Employee
Adobe Employee
September 20, 2017

Sounds interesting Peter. Can you share a screenshot of the segment?

Ford_PPR
Ford_PPRAuthor
Level 2
September 20, 2017

In Reporting this does the correct thing, in WorkSpace it only shows data for the last 14 Days!!

Urs_Boller
Community Advisor
Urs_BollerCommunity AdvisorAccepted solution
Community Advisor
September 20, 2017

if you use custom time ranges in segments, the whole data gets filtered in workspace based on the segment time range. i saw this behaviour a lot of time and always use a big time range in those segments (eg "AND <<last 36 month>>"). this last condition is always true and will give me a bigger timespan for the segment

example:

ericmatisoff​: i have some more examples with data tables to show the behaviour, let me know if you need more.

Ford_PPR
Ford_PPRAuthor
Level 2
September 20, 2017

Hi Eric,

I want to have the short time range in the Segment. I am interested in ALL Visitors that have had more than 1 Visit ("engaged" visitors) but this, on it's own, would cut out "new" visitors that have only just come to the site and might become "engaged" by having a second visit sometime in the near future.

Therefore I also want to include in my Segment those visitors who have come to the site and have currently only had one visit but, if they came more than 14 Days ago, I am considering them as "not Engaged" and therefore they should not be included.

This Segment works this way in the standard Reports but, as you have said, it works differently in WorkSpace.

Is this inconsistency a deliberate application of the "time range" elements in WorkSpace OR is it an "undocumented feature"?

Regards

Peter

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