I have successfully connected Adobe Analytics to my Power BI Desktop. However, I am unable to see my Adobe segments in Power BI. How could I resolve this?
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Hi @Spurthi_Gunadhara ,
If you have recently added some new segments that are not appearing Power BI then I would like to inform you that the new segments take some time to appear in the Power BI. However, if none of the segments are appearing in the Power Bi then it seems to be permission related issue. Please make sure that you have the Web Service Access to be able to access the segments & calculated metrics. You can also refer to the below link if that helps.
Link: https://community.powerbi.com/t5/Desktop/Adobe-Analytics-Connector-Unable-to-pull-segments/td-p/8892...
Hope this helps.
Regards,
Abhinav
If you are not an Admin, you will need to be added to the Web Services Access group within your implementation in order to see them. Please see the following Adobe support doc:
https://helpx.adobe.com/analytics/kb/integrate-adobe-analytics-with-power-bi.html
Hi @Spurthi_Gunadhara ,
If you have recently added some new segments that are not appearing Power BI then I would like to inform you that the new segments take some time to appear in the Power BI. However, if none of the segments are appearing in the Power Bi then it seems to be permission related issue. Please make sure that you have the Web Service Access to be able to access the segments & calculated metrics. You can also refer to the below link if that helps.
Link: https://community.powerbi.com/t5/Desktop/Adobe-Analytics-Connector-Unable-to-pull-segments/td-p/8892...
Hope this helps.
Regards,
Abhinav
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Based on my understanding, access to the segments is not dependent on whether you are using a free version of Power BI or a premium version. But, it is dependent on the permissions. As you mentioned that you have the Web Services Access. So, can you please try creating a new segment in Analytics user interface & check after few hours to see if that segment is visible in Power BI? If not then I will suggest you to report this issue to the Client Care team. So, that they can investigate further on this issue if needed.
Regards,
Abhinav
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Also, would suggest you to try this option once as it worked most of the time for me.
https://helpx.adobe.com/analytics/kb/cache-management-in-power-bi.html
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Please clear cache in your PBI desktop, all segments will show.
thank you, this worked for me.
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