Segment issue- 4 clicks within 1 second criteria | Community
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adgerman25
New Member
September 2, 2025
Question

Segment issue- 4 clicks within 1 second criteria

  • September 2, 2025
  • 1 reply
  • 772 views

We created a segment in CJA that has criteria using seconds as an inclusion for consecutive email clicks. We found several examples where people are getting pulled into the segment even though their email clicks are well outside the 1 second range. Has anyone used this type of logic on email deliveries? Curious if there is something wrong with the seconds dimension or if there is adjustment needed on our side. 

 

 

1 reply

jeff_bloomer
Community Advisor and Adobe Champion
jeff_bloomerCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
September 4, 2025

Quick question.  When I reviewed your segment, your 1 second time delays only apply to the email clicks AFTER the initial email click.  Could it be that the additional people you see coming thru are because of this?

 

 

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
September 8, 2025

I would think that this entire sequence would fall into 4 seconds... 1 second between each click, but not all 4 clicks within the 1 second criteria... 

 

I don't think it's actually possible to look for 4 clicks within a time frame because the logic is based on "between each step" and not "the entire sequence".

 

Even if we were to look at "4 clicks within 8 seconds" (to keep the math simple), the best you could do is look for each click within 2 seconds... but the problem there is that if the first and second click are within the 2 seconds, and the last two clicks are very close but outside the 2 second check between clicks 2 and 3... the sequence would fail...

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    adgerman25Author
    New Member
    September 9, 2025

    Ah yes, good call out! To clarify, our criteria is actually what you described- 1 second between each step and not the entire sequence. In the screenshot, you'll see that the first example has 2 clicks within a second and then subsequent happens well beyond 1 second apart. It's almost as if it counts someone if they have a click within 1 second instead of looking at the full sequence. To both of your points, it seems like timing is off from the start. I'll amend this and see if I can address with an update to the segment. Thank you! 

     

     

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