Segment app users based on their usage frequency

Hi,

First, you should have Return Frequency, regardless of Web or App traffic. Return Frequency is essentially a calculated bucket based on the "Days Since Last Visit" metric.

Are you an Admin? You should check that the permissions that you and your users have been granted in the Admin Console are unrestricted for Dimension and Metrics. Even if you are an Admin, you will still only see what is configured in the permissions.

I prefer to use "Auto-included", I see no point in restricting access for any of our metrics / dimensions... however, if your company does need to restrict certain items (like Revenue, or sensitive info from some users), then you can make sure to have multiple permission profiles set up, and that every person is granted the correct settings.

If you are using curated metrics and dimensions, make sure that you have "Days Since Last Visit" and "Return Frequency" in the right column of the permissions.

Next, once your permissions are sorted out, we can look at your definitions. The one issue here is that users don't always come back in a consistent pattern, you will have users who come in twice in the same day (Days Since Last Visit = 0), then they might come back 5 days later, then 1 days later, then 1 day later...  

Return Frequency will show the same user in multiple buckets.  The same thing will happen with your definitions as well.

However, you might want to check out the tip I did at Summit 2023, and again for the APAC Skill Exchange, showing how to to create non-overlapping New/Repeat Visitors within a time frame. I think you could create adjusted logic to get close to what you need:

https://experienceleague.adobe.com/en/docs/events/the-skill-exchange-recordings/analytics/may2023/rockstar-tips

Good Luck