Scheduled reports and "send file" not working from Workspace | Community
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matiasklings
matiasklings
Level 3
February 6, 2018
Solved

Scheduled reports and "send file" not working from Workspace

  • February 6, 2018
  • 4 replies
  • 2344 views

Hi all

Anyone who have experienced the same? Kind of a bif issue because, in our office, there are many poeple depending on sheduled report. Any help would be appreciated!

Kind regards,

Matias Klingsholm

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Best answer by Gigazelle

We performed a maintenance on our servers last week - Tuesday for the backend processing architecture, and Thursday for the front-end stuff. I'm willing to bet that it was due to that.

4 replies

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
February 7, 2018

Hi Matias,

I'm assuming you are using Analysis Workspace when you are getting this problem? I ask because this question is currently posted in our Experience Cloud catch all community. Once I confirm where you are getting the error from, I'll move the question to the correct community so our experts can advise.

Thanks,

Jantzen

matiasklings
matiasklingsAuthor
Level 3
February 8, 2018

Hi Jantzen

Yes it is Analytics Workspace. However it seems the problem has been fixed. We suddenly got spammed with all the reports we were missing from days back. And now people are receiving their reports as scheduled.

Thanks, best regards,

Matias

jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
February 8, 2018

I'll move this question over to the Analytics community in case they have some additional context around why that might have happened.

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
February 13, 2018

We performed a maintenance on our servers last week - Tuesday for the backend processing architecture, and Thursday for the front-end stuff. I'm willing to bet that it was due to that.

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