Scheduled Projects Not Being Sent some days, not others | Community
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katew55188240
Level 2
June 2, 2022
Solved

Scheduled Projects Not Being Sent some days, not others

  • June 2, 2022
  • 1 reply
  • 1371 views

Has anyone found why regularly scheduled projects suddenly aren't delivered? Here are a couple issues that have arisen:

 

  • Issue 1: Daily Projects
    • 4 scheduled projects (PDF, CSVs for 2 different reports) have been sent consistently for the past 2.5 weeks without issue until this week
    • Failed to send 5/30/2022
    • Sent 5/31/2022
    • Failed to send 6/1/2022
    • Adjusted the delivery time from 6:00 am EDT to be an hour later in case our 6 am EDT time was too close to any Adobe "off-hour" maintenance windows; Sent on 6/2/2022
  • Use case 2: Monthly Projects - delivered on 1st day of month
    • Sent without issue for the past 10 months without any issues
    • 6/1/2022: 4 rescheduled from the daily to 7:01 am EDT were sent. 7 scheduled for 7:01-7:05 failed to send. Others sent as expected, with no rhyme or reason to which sent and which didn't. Small # of query ones for 7:01 failed to send, while one with many a larger # of queries for 7:03 did send. No special characters in sight. No email / server / policy changes of note.

Any ideas are welcome. We're tempted to change the delivery times, but not certain that will resolve issues (and not cause other issues).

 

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Best answer by Jennifer_Dungan

I have logged a P2 Severity Ticket with Adobe... 

 

I also was having issue the same days as you... I suspect this has nothing to do with the schedule, and something was broken with a maintenance deployment a few days ago when the issue started.

 

 

Because of this, and the lack of information about what failed/what didn't... and no mechanism to bulk re-send... I logged the following idea: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-ideas/improvements-to-scheduled-project-area-more-info-about-last-next/idi-p/453949

 

Would love your thoughts on other things that could be added to improve this area so that when things do go south... there is a way to mediate it.. rather than spending all day finding the reports that were supposed to send, and sending them off manually.

 

 

1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
June 2, 2022

I have logged a P2 Severity Ticket with Adobe... 

 

I also was having issue the same days as you... I suspect this has nothing to do with the schedule, and something was broken with a maintenance deployment a few days ago when the issue started.

 

 

Because of this, and the lack of information about what failed/what didn't... and no mechanism to bulk re-send... I logged the following idea: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-ideas/improvements-to-scheduled-project-area-more-info-about-last-next/idi-p/453949

 

Would love your thoughts on other things that could be added to improve this area so that when things do go south... there is a way to mediate it.. rather than spending all day finding the reports that were supposed to send, and sending them off manually.

 

 

    K
    katew55188240Author
    Level 2
    June 2, 2022

    @jennifer_dungan Thank you for validating this and for the great idea you suggested! Just liked it there. I’ll try to add the link to that idea to other forum posts I found today that would benefit. 

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