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A
Anonymous
October 16, 2015
Solved

Ruler Builder not Classifying Saint Keys

  • October 16, 2015
  • 6 replies
  • 2141 views

Hello,

I am having issues trying to automate the classification of Saint keys.

I have created rule sets using the Rule Builder tool, and as you can see from the attachment, this particular rule works as it should when I test it. The particular keys I am testing are ones that recently came in unclassified from the latest file I exported.

For any new keys coming in, I notice after exporting the respective data set that these keys are unclassified.

 

I am trying to understand why rule builder is not automatically classifying any data coming in as I am wasting hours having to manually update fields in the export.

Thanks,

John

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Best answer by warrensander

Have you tried deactivating the rule and then reactivating it and having it do the last months entries again? That might shake the tree enough to make it start working again.

btw, all my rules seem to be working and I just added one 5 days ago so right around the upgrade timeframe and it's working

6 replies

H
htbakker
Level 2
October 16, 2015

Hi John,

A screenshot of the rule you created would be of great help to find out where the problem is.

Harry

A
Anonymous
October 16, 2015

Hello,

I attached a document including screenshots of the rule and the test screen showing my rule works as intended.

John

H
htbakker
Level 2
October 16, 2015

Rules look ok to me on a first glance. Must be something beyond my knowledge. To make it worse: I'm experiencing today the same problem. And that for rules that are in place since months.

I reached out to client care and will keep you posted.

H
htbakker
Level 2
October 16, 2015

My rules are functioning fine again. Did you make any progress?

drewa64795483
drewa64795483
Level 2
October 16, 2015

I have the same issue here and I have also reached out to Client Care.

The rule is fine but only a portion of the data is being classified.

warrensander
warrensanderAccepted solution
Level 6
October 16, 2015

Have you tried deactivating the rule and then reactivating it and having it do the last months entries again? That might shake the tree enough to make it start working again.

btw, all my rules seem to be working and I just added one 5 days ago so right around the upgrade timeframe and it's working

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