Report Suite not showing up in Admin - Report Suites list | Community
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sineadd28695808
sineadd28695808
September 23, 2016
Solved

Report Suite not showing up in Admin - Report Suites list

  • September 23, 2016
  • 2 replies
  • 1725 views

I have recently been added as an Admin on our company account to manage 2 new reporting suites. I need to set up some data in these report suites, so I've gone to Admin and then Report Suites to do so, but neither report suite is showing up. I've asked the person that manages user IDs for our company and she can't see any reason this would happen. I've tried logging in/out, new browser, clearing cache, and even the standard computer restart. But no luck. Any suggestions?

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Best answer by Hyder_Ziaee

Hi Sinead,

It looks like you are not an admin. However, you have been given admin privileges to some of the report suites through a custom group - "Master Admin". I would recommend reaching out to your Admin and asking them to add these report suites to the group as well. Otherwise they can create a new custom group and give access as well.

Also note that I can see 4 report suites that are not accessible to you.

-Hyder

2 replies

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe EmployeeAccepted solution
Adobe Employee
September 24, 2016

Hi Sinead,

It looks like you are not an admin. However, you have been given admin privileges to some of the report suites through a custom group - "Master Admin". I would recommend reaching out to your Admin and asking them to add these report suites to the group as well. Otherwise they can create a new custom group and give access as well.

Also note that I can see 4 report suites that are not accessible to you.

-Hyder

sineadd28695808
sineadd28695808Author
September 26, 2016

Awesome, that worked - thank you!

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