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shubhams7318036
Level 2
October 7, 2020
Solved

Report suite not receiving data although hits are sent

  • October 7, 2020
  • 2 replies
  • 1503 views

Hi all,

I have setup the Analytics rules in Launch property.

I am sending data to two report suites:

onemarketingazeu-apchmymedi24 - Data not available

onemarketingazeutestrsss - Data available

 

The actual production report suite is not receiving any data for some reason.

Test report suite is receiving data although all configuration is same.

 

Webapp integration url: https://allianz-helsana-mock.int.coreoz.com/home 

Login using User contract number on the url above and random patien contract number.

 

Can someone provide some feedback?

PS: Configuration of both reports are same like Internal URL filter etc.

@8695269 

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Best answer by shubhams7318036

I confirm, the issue was timestamp settings.

It was somehow by default expecting timestamp hits.

Now corrected by changing it to optional.

2 replies

I
Adobe Employee
isinhaAdobe Employee
Adobe Employee
October 7, 2020

There could be a possibility that the Hits are excluded in the production suite. Some things to check:

1) IPs are being excluded?

2) Incorrect timestamp settings?

S
shubhams7318036Author
Level 2
October 7, 2020

Hi Ishan,

 

I have checked these.

To me it looks like some sort of bug since I have tested quite a lot of rules and configurations.

Were you able to login app?

 

KR

S
shubhams7318036AuthorAccepted solution
Level 2
October 8, 2020

I confirm, the issue was timestamp settings.

It was somehow by default expecting timestamp hits.

Now corrected by changing it to optional.

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