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Obeah
Level 2
November 5, 2021
Solved

Report builder - unable to signon - was working fine yesterday

  • November 5, 2021
  • 1 reply
  • 786 views

I am having problems with consistently being able to signon in the Apps section of Report Builder. It was working fine yesterday. This last month I have experienced this three times. It will stop allowing me to logon. Then after a day or two it magically allows logon. Nothing was changed by support.

Any ideas on what is occurring and how to fix it will be greatly appreciated.

Regards,

Gene

Walmart eCommerce

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Best answer by Pablo_Childe

If its report builder login you are referring to then make sure your internet connection is setup to allow port 443 access.

 

Also are you using any special VPN to access your works network? It could be different VPN access is the cause so if it fails try connecting via a different VPN client or use a different network connection.

1 reply

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity AdvisorAccepted solution
Community Advisor
November 6, 2021

If its report builder login you are referring to then make sure your internet connection is setup to allow port 443 access.

 

Also are you using any special VPN to access your works network? It could be different VPN access is the cause so if it fails try connecting via a different VPN client or use a different network connection.

O
ObeahAuthor
Level 2
November 7, 2021

Thanks for your ideas. It is frustrating. I am using a company VPN (US Two Factor VPN). Not sure how this works.

I will check if my internet connection allows access through port 443.

I shutdown computer Friday night and tried yesterday and it worked fine. Maybe that is the solution. 😎

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