Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Report builder shows different(wrong) bounce rate


Level 1

Dear all

When I run report builder using bounce rate, it shows a totally different value from what is shown on Workspace.

Such as Bounce Rate in workspace of page A is 54% but report builder shows 64%. 

It only happens when I use Bounce Rate with a specific prop variable.

There is no problem when I use 'Site Totals' with bounce rate.

My Report Builder version is 5.7.

I wonder why it happens and how to solve this issue.   




Topics help categorize Community content and increase your ability to discover relevant content.

2 Replies


Level 7

@kristen_yoon1  If issue still persists than you can send this issue to customer care with all details like Report Suite ID, steps to replicate and the report builder report.


Level 1
Hi, as the issue keeps happening, it seems better to contact the customer center. . Thank you for your suggestion.