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SOLVED

Report builder shows different(wrong) bounce rate

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Level 1

Dear all

When I run report builder using bounce rate, it shows a totally different value from what is shown on Workspace.

Such as Bounce Rate in workspace of page A is 54% but report builder shows 64%. 

It only happens when I use Bounce Rate with a specific prop variable.

There is no problem when I use 'Site Totals' with bounce rate.

My Report Builder version is 5.7.

I wonder why it happens and how to solve this issue.   

 

Thanks. 

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1 Accepted Solution

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Correct answer by
Level 7

@kristen_yoon1  If issue still persists than you can send this issue to customer care with all details like Report Suite ID, steps to replicate and the report builder report.

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2 Replies

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Correct answer by
Level 7

@kristen_yoon1  If issue still persists than you can send this issue to customer care with all details like Report Suite ID, steps to replicate and the report builder report.

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Level 1
Hi, as the issue keeps happening, it seems better to contact the customer center. . Thank you for your suggestion.