Report Builder search selection looks weird | Community
Skip to main content
M
mrgupta
Level 3
May 3, 2017
Solved

Report Builder search selection looks weird

  • May 3, 2017
  • 4 replies
  • 1963 views

Hi All,

Report Builder search option looks weird on my system. It is not showing "End Ranking" option in search. Also, there is overlay issue in "starting ranking" options.  I have updated report builder plugin and reinstalled so many times.

Not able to identify the root cause of it. Please help.

Please refer to attached image.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Hyder_Ziaee

Can you upgrade to 5.4.33 and check what happens (assuming you do not have this one)

Also, it would help if we can check what is happening on your end to diagnose the issue. I would recommend asking a supported user from your organization to open a ticket with Customer Care and have a screenshare session. (if the above re-install doesn't work)

-Hyder

4 replies

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe Employee
Adobe Employee
May 4, 2017

Hi Mridul,

I am getting the correct box. Has this just started, or was it always an issue? Also do let me know what version are you on, and if you have your desktop display set to more than 100% (Display Settings > Change the size of text, apps, and other items)

 

-Hyder

M
mrguptaAuthor
Level 3
May 4, 2017

Thanks Hyder,

I am using Report Builder 5.4, and also checked display setting but it still showing the same issue. (Attached Screenshot)

I am encountering this issue since installation of report builder.

Also, I reached out to ITS team even they were not to fix it as this is Excel Addin.

- Mridul

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe EmployeeAccepted solution
Adobe Employee
May 4, 2017

Can you upgrade to 5.4.33 and check what happens (assuming you do not have this one)

Also, it would help if we can check what is happening on your end to diagnose the issue. I would recommend asking a supported user from your organization to open a ticket with Customer Care and have a screenshare session. (if the above re-install doesn't work)

-Hyder

M
mrguptaAuthor
Level 3
May 5, 2017

Currently i am using 32 bit office package and I have reinstalled the 32 bit Report builder package again as 64 bit is not supporting in my system.

But the issue is still there.

I will check and open a ticket with customer care. 

Thanks

Terms & ConditionsAccessibility statement

Loading footer...