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gary_mason
gary_mason
Level 2
October 16, 2015
Solved

Report Builder - Scheduled reports not received

  • October 16, 2015
  • 4 replies
  • 2366 views

Hi Adobe power users,

 

I am using Report Builder in Excel to schedule reports to various members of the business myself included. However, I have not received these reports since Monday 27th July! Other recipients in the business are still receiving these so I could just ask them to forward them on but that's not really a smart solution. I was the one who scheduled the reports originally so I have tried to delete and re-schedule the same using the Excel Scheduler but with no luck :(

 

Are there any outstanding known issues with report builder scheduling? I have also asked my IT department to check my account isn't blocking @adobe or @omniture email addresses and so far that came back negative...

 

Thanks

Gary

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    Best answer by TanmayMathur

    Hi, 

    That is a strange issue. What does the report builder schedule history say about the requests? If other users are receiving it then it would be probably related to IP whitelist/Firewall/ Spam/ Recipients list. 

    Do go through this troubleshooting document if it helps you - https://marketing.adobe.com/resources/help/en_US/arb/troubleshoot.html

    TM

    4 replies

    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe EmployeeAccepted solution
    Adobe Employee
    October 16, 2015

    Hi, 

    That is a strange issue. What does the report builder schedule history say about the requests? If other users are receiving it then it would be probably related to IP whitelist/Firewall/ Spam/ Recipients list. 

    Do go through this troubleshooting document if it helps you - https://marketing.adobe.com/resources/help/en_US/arb/troubleshoot.html

    TM

    gary_mason
    gary_masonAuthor
    Level 2
    October 16, 2015

    It is odd. The recipient list in Report Builder scheduler contains my correct email address and the Sent list also shows successfully sent to my address.

    I will go back to our IT re: firewall etc., as if other users are still successfully receiving the same then it cannot be Omniture related. It must be related to my IP/account/firewall.

     

    The Data Warehouse files have also stopped being sent - can you confirm all possible Report Builder/Data Warehouse addresses where reports may come from? e.g. @abode.com, @omniture.com. I will ask for these to be checked against spam/denied/junk lists.

     

    Many thanks

    Gary

    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    October 16, 2015

    Hi Gary,

    Here is the list of all IP addresses used by Adobe. You can get them whitelisted. 

    https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/adobe-ip-addresses.html

    Regards,

    TM

      J
      JillsMatthew
      Level 4
      October 16, 2015

      Did you set any outlook/inbox rules to filter these type of messages? Try disabling all rules for your mailbox. 

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