Report Builder - Refreshing Report dialogue hung up | Community
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J
Jeremy_Brugger
Level 2
August 21, 2017
Solved

Report Builder - Refreshing Report dialogue hung up

  • August 21, 2017
  • 5 replies
  • 2407 views

Issue: Report Builder - Refreshing Report dialogue box stays open after reports are properly refreshed which leads to end-user confusion.

Scenario:

  • Running the following vba code:

  • The macro finishes and the data is clearly updated as expected... however the dialogue box (below) persists

                   

Is there something I can add to the vba to force quit this upon success?

Thanks in advance

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Best answer by Gigazelle

That's basically a copy/paste of the code from our VBA KB article, so if the dialogue isn't going away and you're on the latest version of Report Builder, I'd recommend creating a ticket with customer care with exact steps to reproduce so the agent can clearly see the issue on their machine. Once that happens, we can get it to our engineering team for a fix. Thanks!

5 replies

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
August 24, 2017

Does this error occur when you're working on a fresh workbook? Just trying to nail down the scope of this issue.

J
Jeremy_BruggerAuthor
Level 2
August 24, 2017

There are some unrelated ODBC connections and a couple tabs. Nothing that should directly impact this macro functionality, though.

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
August 25, 2017

Does it specifically work in a fresh workbook though? Determining if it's workbook-specific, macro-specific or machine-specific will provide a lot of headway into determining what the root cause of the issue is.

J
Jeremy_BruggerAuthor
Level 2
August 28, 2017

Refresh works if I manually use the button in the ribbon and/or right-click within the data set to refresh. It's just when the above vba code is called via Macro that it hangs.

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
March 29, 2018

That's basically a copy/paste of the code from our VBA KB article, so if the dialogue isn't going away and you're on the latest version of Report Builder, I'd recommend creating a ticket with customer care with exact steps to reproduce so the agent can clearly see the issue on their machine. Once that happens, we can get it to our engineering team for a fix. Thanks!

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