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stephen_nackovs
October 16, 2015
Solved

Report Builder Not Working At All Now

  • October 16, 2015
  • 21 replies
  • 11039 views

Hi,

Went from RB v4.7 to v5 after the release since it seemed like it could be hugely beneficial but apparently Adobe released a very faulty and buggy piece of software. So uninstalling it and going back v4.7 created a huge amount of issues, none of which resulted in RB working.

Long story short, new laptop running Win 7 and Excel 2013 (About reports 32 bit version) and neither v4.7 or v5.0 (further, not even 32 or 64 bit versions) work. Nothing. Doesn't come up on the Add-Ins tab; going to add-ins under options shows that sometimes Report Builder bridge is active, sometimes inactive, sometimes not there (depending on the install or its mood).

This is hugely frustrating and I desperately need help. It would be enough just to get back to where I was before this mess but I can't. I am loosing a lot of time since many Excel dashboards are build around RB and they just cannot be run.

Please help.

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    Best answer by drewa64795483

    Hey

    140529-000018

    This is an incident that contains an issue.  Unable to get any data since upgrading it just sits saying "retrieving data".

    There is a workbook attached to the ticket.

    Cheers

    Drew

    21 replies

    S
    stephen_nackovsAuthor
    October 16, 2015

    Hi guys,

    I accidentally stumbled upon a solution to my particular situation, so with full understanding that v.5 is buggy, my solution helps my situation only - and that was to get a function version of report builder on the Add-Ins tab and working for Win 7/Excel 2013.

    What I had to do was after a complete fresh image install on my machine, I installed v5 first which installed successfully and had the issues of hanging and not retrieving data (as expected). I then uninstalled it and installed v4.7 (both 32 bit versions). From that point - ARB worked perfectly fine.

    Again, its a specific solution to the exact issue I had and hopefully it would be able to help someone who was in the same situation. It is a shame v5 doesn't work however it was critical that I had a working version rather than nothing at all.

    Thanks.

    Løjmann
    Løjmann
    Level 5
    October 16, 2015

    Now we can refresh reports, but it still takes longer time than earlier to refresh.

    The 'blank cell' issue is reported as fixed with RB v. 5.0.25. However, I still see it as long as regional settings of windows isn't the same as OS & Excel language. Does anyone see any improvement on the 'blank cell' issue, without changing regional settings?

    /Løjmann

    justin_purnell
    justin_purnell
    October 16, 2015

    I have the same issue. A completely fresh windows and excel install. Downloaded the 32-bit version of 5, and got that some file (attached) couldn't be added to the registry, and now report builder is useless. Tried with 4.7 as well with the same result. Any help would be appreciated.

    [img]Screen Shot 2014-07-08 at 12.27.41 AM.png[/img]

    J
    JillsMatthew
    Level 4
    October 16, 2015

    We are seeing some new issues this morning. All our scheduled reports that has Site Totals >> Total Time Spent in it are failing. All those reports were delivered successfully until yesterday.

    It is becoming more and more annoying now. Each maintenance release of Adobe creates new issues. Disappointing!!!!

    Løjmann
    Løjmann
    Level 5
    October 16, 2015

    Thanks for the tip Hans, will try it out as soon as I have time.

    Has anyone tested ReportBuilder this morning, now where the maintenance release is completed?

    /Løjmann

    John_A_Hart
    John_A_Hart
    Level 2
    October 16, 2015

    Included with the missing data blocks...several of my users are getting permissions errors....but they have access to all metrics (but they are not admins.  ticket 140610-000286

    drewa64795483
    drewa64795483Accepted solution
    Level 2
    October 16, 2015

    Hey

    140529-000018

    This is an incident that contains an issue.  Unable to get any data since upgrading it just sits saying "retrieving data".

    There is a workbook attached to the ticket.

    Cheers

    Drew

    A
    Anonymous
    October 16, 2015

    Here is my incident #:

    140604-000379

     

    My issue echoes everyone else, the reports get hung up on retrieving data, some will update but not my entire workbook.

    I've tried creating new reports on a blank spreadsheet and can't.

     

    My specific workbook is attached in the incident.

     

    EDIT: Started working for me again when I installed the newest update, some reason only the 32 bit works on my 64 bit computer. However, I have noticed that several calculated metrics are missing.

    D
    ducxnguyen
    October 16, 2015

    I installed version 5 and went back to version 4.7 and my reports are working again.  Too bad as version 5 was supposed to allow you to create conversion funnels and more.

    H
    hmueller1
    Level 2
    October 16, 2015

    Hi all,

    I don't know why there is still no official statement from Adobe.

    Today, I got an answer from ClientCare. The issue we are facing is related to the language settings of Excel and the comupter. It is when the region settings change (on an English OS), to German, or French, or any other non-english language.  This is really an excel issue, see: http://support.microsoft.com/kb/320369

    We can fully reproduce this on our side (switch all language settings to english, then everything is OK in ReportBuilder).

    Do you also use an OS with non-english language?

    BR

    Hans

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