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larry_he
larry_he
Level 2
October 16, 2015
Solved

Report Builder login error, Chinese Desktop sending an IP request

  • October 16, 2015
  • 4 replies
  • 1619 views

Hi,

I have encountered this problem for a long time. when trying to sign into Report Builder, I got this error message:

"The user Login process was unsuccessful, an invalid company was specified."

The basic information have all been checked, and I have send the issue to Adobe ClientCare also. However, the problem is still not solved. The detailed information was that the English Desktop can login successfully in our company network, but Chinese Desktop can't. My Desktop Operation is Chinese Win7.

My IT team investigated it and came to a conclusion that when Chinese Desktop login, the Report Builder send a request which is an IP URL like https://66.235.132.65/*, but when English Desktop login, the Report Builder send a request which is a domain URL like https://*.adobe.com/*. So the IP request is blocked by our inside network, and can not send the login information.

Does anybody know this? Is it a BUG of adobe?

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Best answer by TanmayMathur

Hi,

Your issue has been registered as a bug and our engineering team is on it. We are trying to get it solved as soon as possible and update you on the same.

Regards,

TM

4 replies

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hello,

Thanks for bringing the issue to our notice, we apologise for the inconveniance caused. 

Could you please message me your incident ID at Adobe ClientCare? I will try to look into your issue internally.

Regards,

TM

larry_he
larry_heAuthor
Level 2
October 16, 2015

Incident: 150428-000000

thank you.

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

Hi,

Your issue has been registered as a bug and our engineering team is on it. We are trying to get it solved as soon as possible and update you on the same.

Regards,

TM

larry_he
larry_heAuthor
Level 2
October 16, 2015

Hi,

I hope so. I really hope that we can use the Report Builder as soon as possible.

Regards.

Larry

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