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SOLVED

Report Builder Issues

stefanies325986
Level 6
Level 6

Hi,

there have been almost daily report builder outages for us recently. Clientcare seems to be unwilling to add more capacity which would mean ongoing issues that take up lots of our resources.

Are there any other Adobe customers that experience the same issue? Hopefully, together we can convince them to provide more uptime!

This is the unhelpful response that I got:

"This issue occurred due to the stacking of  API request queue. This happens when there are multiple API or report builder requests form different customer on same data center for the same time slot and when there are too many API or report builder requests scheduled.

This entirely depends on the user behavior and the number of incoming requests cannot be controlled by Adobe. At our end, we can only clear up the API queue at the back-end in the the queue gets stuck to allow the files to process.

The best practice to avoid this issue is by not scheduling too many requests at the same time and have a difference or gap of 15-30 minutes between multiple requests."

 

Regards

Stefanie

1 Accepted Solution
TanmayMathur
Correct answer by
Level 10
Level 10

Hi Stefanie,

The ClientCare team would soon revert back to you over the issue. Also, the issues you are facing may be due to the maintenance releases and the outages that have occurred in the last few days. I would request you to also observe the current status of the issue and see if there is any improvement.   

Thanks

Tanmay

View solution in original post

4 Replies
TanmayMathur
Level 10
Level 10

Hi Stefanie, 

Can you tell me the ticket ID for your issue? I would like to have a look at it in detail. 

Apologies for the inconvenience.

Tanmay 

stefanies325986
Level 6
Level 6

Hi Tanmay,

sure, here they are:

160822-000018

160913-000036

160909-000030

Regards,

Stefanie

TanmayMathur
Correct answer by
Level 10
Level 10

Hi Stefanie,

The ClientCare team would soon revert back to you over the issue. Also, the issues you are facing may be due to the maintenance releases and the outages that have occurred in the last few days. I would request you to also observe the current status of the issue and see if there is any improvement.   

Thanks

Tanmay

View solution in original post

stefanies325986
Level 6
Level 6

Hi Tanmay,

performance of Report Builder has improved :-).