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reportbuilderfan
February 17, 2021
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Report Builder error "User login process was unsuccessful"

  • February 17, 2021
  • 1 reply
  • 1606 views

Hello, just installed RB 64-bit on Windows 10 / Excel 2016 (also both 64-bit).

My credentials and permissions are correct, but getting the error "User login process was unsuccessful"

Tried un-installing, re-installing, tried different versions of Excel and RB

Please help!

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Best answer by amgup

@reportbuilderfan  Can you please check if you have 'Web Service' access in you product profile from Admin Console? If not than please ask you system administrator to assign that permission in the product profile.

1 reply

A
amgupAccepted solution
Level 7
February 18, 2021

@reportbuilderfan  Can you please check if you have 'Web Service' access in you product profile from Admin Console? If not than please ask you system administrator to assign that permission in the product profile.

R
reportbuilderfanAuthor
February 18, 2021
This fixed it! Thank you so much!
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