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mattb33671946
mattb33671946
Level 2
March 18, 2019
Solved

Referring Domains not Populating

  • March 18, 2019
  • 4 replies
  • 4864 views

I have configured what I think is the correct setup for capturing Referring Domain into Adobe Analytics via Launch.

Data Element

Name: Page Info - Referring Domain

Extension: Core

Data Element Type: Page Info

Default Value: Undefined

Force lowercase and Clean text are unchecked

Storage Duration: Session

Attribute: Referrer

Extension > Adobe Analytics > Global Variables > Referrer > %Page Info - Referring Domain%

I have verified that the Referrer value is being populated in the Adobe Experience Cloud Debugger, but I am not seeing any of these values being captured in Adobe Analytics > Reports > Referrers Report, Referring Domains or Original Referring Domains.

Please see attached screenshots.

I have verified these configurations with our Implementation Partner as correct.

Any ideas on what is missing?

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    Best answer by isinha

    Thanks mattb6639036​,

    So that's the issue. Remove '.' and add domains that are internal to your organization. You will see the reports populating correctly as expected, going forward.

    Hope this helps!

    4 replies

    I
    Adobe Employee
    isinhaAdobe Employee
    Adobe Employee
    March 18, 2019

    Hi mattb6639036​,

    As a first step, could you check if internal URLs are correctly populated in Admin -> Report Suites -> select the report suite -> Edit Settings -> General -> Internal URL Filters?

    mattb33671946
    mattb33671946Author
    Level 2
    March 18, 2019

    Nothing is currently populated in this area beyond what is shown in the screenshot below. 

    The 1 Report Suite identified in the "Applies To" column is our Production environment and NOT the one I am using currently; we are currently sending data to a Staging Report Suite to hone our configurations. 

    I
    Adobe Employee
    isinhaAdobe EmployeeAccepted solution
    Adobe Employee
    March 18, 2019

    Thanks mattb6639036​,

    So that's the issue. Remove '.' and add domains that are internal to your organization. You will see the reports populating correctly as expected, going forward.

    Hope this helps!

      mattb33671946
      mattb33671946Author
      Level 2
      March 18, 2019

      Looks like that did the trick.  Thanks!

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