Reading media.ping calls in event forwarding ?

[SwathiKo4]

Hi Team,

   I am trying to read the media.ping calls implemented through heart beat mechanism in Web SDK and I want to retrieve the values in event forwarding while I am trying to retrieve I am getting the previous interact call events and media.ping event is not at all triggered . Can you please provide me what would be blocking the ping events

[Vinay_Chauhan · Accepted solution]

Hi @SwathiKo4 

It sounds like the media ping events aren’t being passed to event forwarding because of one of these common causes -

• The Media Analytics (streamingMedia) component isn’t enabled in your Web SDK configuration or datastream schema.

• The ping interval isn’t reached — heartbeats fire every 10 seconds during active playback.

• Event forwarding filters may exclude 'ping' events (check your rule conditions).

• The data element path in event forwarding might not match the XDM structure for 'media.ping'.
  
  

I would suggest checking the Web SDK setup and forwarding rule filters first, those are usually the blockers.