PurchaseID variable showing in adobe cloud debugger but not in adobe analytics workspace report | Community
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M
MaheshKo1
Level 2
July 9, 2024
Question

PurchaseID variable showing in adobe cloud debugger but not in adobe analytics workspace report

  • July 9, 2024
  • 1 reply
  • 4599 views

Hi Experts,

 

We have an SAP where we track all our online e-commerce purchases with Purchase ID / Transaction ID directly from the website and at the same time we track all purchases in Adobe Analytics as well with the same Purchase ID.

From last month when we compare the transaction IDs of Adobe Analytics with the transaction IDs captured in SAP the Adobe numbers are way less which means many Purchase IDs are missing in Adobe.

After placing several orders, the Transaction ID/Purchase ID is captured in the Adobe Cloud Debugger, but after 3-4 hours when checking in the Analytics workspace, then it's not showing.

 

Not getting where the issue is.

Please find the below code snippet and the screenshots for your reference.

 

Looking for a positive revert.

Thanks in Advance.

 

s.linkTrackVars = "products,events,eVar1,eVar2,eVar4,eVar8,eVar10,eVar11,eVar12,prop1,prop2,prop10,prop11,prop12,eVar30,eVar24,eVar55,eVar27,eVar33,eVar35,eVar36,eVar39,eVar43,eVar48,eVar37,eVar58,eVar59,eVar60,eVar66,eVar91";

 

s.purchaseID = s.eVar43 = digitalData.purchase ? digitalData.purchase.ecommerce.purchaseId : $(".c-reciept-page__id").text();

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1 reply

M
MaheshKo1Author
Level 2
July 9, 2024

@yuhuisg @jennifer_dungan @gigazelle Please suggest.

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 9, 2024

Hmm everything there looks correct... 

 

The only thing I can think of is that you might have a processing rule or VISTA rule removing eVar43?

 

VISTA rules are less likely (since you need Adobe Engineers to set those up at a cost, so most people don't use them), but can you check your processing rules for your suite?

M
MaheshKo1Author
Level 2
August 5, 2024

I know you are looking for "missing transaction ids", but I think that the way you are using Distinct Count is causing you to see an issue that doesn't exist. Muddying the waters so to speak.

 

I am trying to get past the "mud".

 

The "PurchaseID" stuff is the variable that Adobe Users to de-duplicate Orders...  it would have no bearing on a custom Transaction ID... i.e. your eVar43, but since eVar43 is a "transaction id" it should be part of your Orders.

 

If eVar43 is a merchandising eVar, I've discovered that you will get a high amount of unspecifieds when not on the "order" hit, this could also be causing you to see strange data... it doesn't mean that data is missing, it's just the way that Adobe is processing the data on non-orders.


Yes, eVar43 is not the merchandising eVar, otherwise, we could see the unspecified counts.

 

We can't say those are non-orders. We saw several recording sessions as well where users placed the orders, the thank you page appeared along with the transaction ID, and those transaction IDs are not available in the AA, but available in SAP.

 

 

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