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SOLVED

Publishing Widget displays in preview but shows "This report has not been configured." when embedded

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Hi -

I am attempting to use a publishing widget to bring some metrics to our analytics group on our Company's Intranet.

I've successfully generated the publishing widget code and it all displays correctly in preview. However, when I attempt to embed the code on both the intranet site (hosted by Jive software) and on our company's production website I get the following error displayed.

Anyone have any ideas on how to get this resolved? Am I missing a step or perhaps something needs to be enabled on the back-end by an Adobe engineer?

FYI, I've selected the "Most Popular Pages" report, and set the Destination to "Anywhere" and used the small widget code

Having this work would be a big win for my team. So any and all guidance is appreciated! smiley

1 Accepted Solution

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Correct answer by
Employee

Hello,

There are some troubleshooting points that I could suggest:

1. Check if the report you want to display has not been moved and is available in the dashboard

2. See if the destination is selected as "anywhere" and not "restrict to URL"

Let me know if that helps you. Additionally also go through the Publishing Widgets documentation here - https://marketing.adobe.com/resources/help/en_US/reference/publishing_widgets_admin.html

Tanmay

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3 Replies

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Correct answer by
Employee

Hello,

There are some troubleshooting points that I could suggest:

1. Check if the report you want to display has not been moved and is available in the dashboard

2. See if the destination is selected as "anywhere" and not "restrict to URL"

Let me know if that helps you. Additionally also go through the Publishing Widgets documentation here - https://marketing.adobe.com/resources/help/en_US/reference/publishing_widgets_admin.html

Tanmay

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Level 1

Hi Tanmay, 

I'm looking for further guidance with this issue. I have the same problem as ecruzNYL, and I cant identify whether this is an Adobe problem or an intranet permissions problem. 

My report is available in the dashboard, the destination is set to "anywhere" and the preview works as it should. Are there any other options here?

Thanks

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Level 1

TanmayM wrote...

Hello,

There are some troubleshooting points that I could suggest:

1. Check if the report you want to display has not been moved and is available in the dashboard

2. See if the destination is selected as "anywhere" and not "restrict to URL"

Let me know if that helps you. Additionally also go through the Publishing Widgets documentation here - https://marketing.adobe.com/resources/help/en_US/reference/publishing_widgets_admin.html

Tanmay

 

I am having the same issue and checked these settings, my widget still displays "not configured."

Is there a missing step to get these to work? I have saved a few times to attempt to cache the result but nothing will show in the widgets - only preview mode!