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AliMaleki
AliMaleki
Level 4
November 6, 2016
Solved

Products Report shows 0 Revenue

  • November 6, 2016
  • 2 replies
  • 1617 views

I'm trying to learn how to implement shopping cart tracking using Dynamic Dag Manager (Activation) and Adobe Analytics.

I created five Direct Call Rules to set the s.products variables with the following events (in the order shown): prodView, scOpen, scAdd, scCheckout and purchase.

The attached image shows the events being set and the value for s.products during each server call.

When I look at the Products report (attachment), everything looks fine except there is no Revenue.

I would appreciate any help on this.

Ali

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    Best answer by AliMaleki

    Thanks for the reply, Tanmay!

    I believe the problem is caused by including the $ symbol with the order total.

    I don't see it mentioned anywhere but when I remove it, the Revenue amount comes through.

    Thanks,

    Ali

    2 replies

    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    November 7, 2016

    Hi Ali,

    Have you assigned the Revenue value in s.product initialization? You can refer to this document for common mistakes that could happen - https://marketing.adobe.com/resources/help/en_US/sc/implement/products_troubleshooting.html

    Let me know if that helps you.

    Tanmay

      AliMaleki
      AliMalekiAuthorAccepted solution
      Level 4
      November 7, 2016

      Thanks for the reply, Tanmay!

      I believe the problem is caused by including the $ symbol with the order total.

      I don't see it mentioned anywhere but when I remove it, the Revenue amount comes through.

      Thanks,

      Ali

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