Submissions are now open for the 2026 Adobe Experience Maker Awards
SOLVED
Platform tag showing, but Analytics is not firing and says "Not found"
Does anyone possibly have any insight as to why the Platform tag seems to be appearing in the debugger, but Analytics says "Not found"
1 Accepted Solution
Correct answer by
Hi @mharmontx
these are different things.
Tags (formerly known as Launch) is the tag manager that is supposed to play our Analytics. The listed extensions are installed libraries that do not necessarily mean the actual tag is firing any page view or link tracking calls.
A typical problem with the Adobe Experience Platform Debugger is that you will need to reload the page underneath to initially capture the requests if you open it after the page has loaded. Try that first and let us know if this shows any analytics calls.
Cheers from Switzerland!
Correct answer by
Hi @mharmontx
these are different things.
Tags (formerly known as Launch) is the tag manager that is supposed to play our Analytics. The listed extensions are installed libraries that do not necessarily mean the actual tag is firing any page view or link tracking calls.
A typical problem with the Adobe Experience Platform Debugger is that you will need to reload the page underneath to initially capture the requests if you open it after the page has loaded. Try that first and let us know if this shows any analytics calls.
Cheers from Switzerland!
