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Level 2
June 13, 2016
Solved

PDF Export doesn't seem to work

  • June 13, 2016
  • 17 replies
  • 9396 views

I've created a number of reports in the new Analysis workspace.  Over the last few days, however, I have been unable to export them as PDF.  I get the 'success' message, but nothing ever arrives (and I have checked spam folder etc.)

Anyone else have this problem?

Thanks,

Chris

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Best answer by andrew_r-GrfLbX

No, issue has been resolved with the July MR and I'm now getting scheduled reports when I expect them

17 replies

TanmayMathur
Adobe Employee
Adobe Employee
June 16, 2016

Hi Chris, 

I have tried scheduling PDFs from workspace for the past few days and I an receiving them though not on time. Is it possible for the firewall to be a factor with you? 

andrew_r-GrfLbX
Level 5
June 16, 2016

There are a number of issues including non delivery and delivery at wrong time to be fixed in the next maintenance release (today) under AN-125176.

TanmayMathur
Adobe Employee
Adobe Employee
June 16, 2016

Yeah you are right Andrew. Hopefully the delivery would function normally now. Do let me know your feedback. :) 

ciriac_george
June 17, 2016

So nothing actually arrives when you export it as a pdf, unless you are taking about sending the file via email for which I apologize in advance smiley

When you export the project as pdf you initially get this message.

Post this step, you need to wait for some time to get a message which says that your project can now be downloaded.

Once you click on the link (your project name), a pdf version opens in a different tab. But I think the download button here is broken. The file is saved in a unknown format.

Workaround: Open the project is crome and press "ctrl+p" (print command). Select the destination as "save as pdf" and hit go.

Works like a charm. Let me know how it goes.

ciriac_george
June 17, 2016

So nothing actually arrives when you export it as a pdf, unless you are taking about sending the file via email for which I apologize in advance smiley

When you export the project as pdf you initially get this message.

Post this step, you need to wait for some time to get a message which says that your project can now be downloaded.

Once you click on the link (your project name), a pdf version opens in a different tab. But I think the download button here is broken. The file is saved in a unknown format.

Workaround: Open the project is crome and press "ctrl+p" (print command). Select the destination as "save as pdf" and hit go.

Works like a charm. Let me know how it goes.

andrew_r-GrfLbX
Level 5
June 22, 2016

Sadly this hasn't been fixed yet :(

Level 2
June 28, 2016

Any updates on this?  I have requested PDF and CSV reports from Workspace yesterday (June 27) morning at around 7:00 am EST and they have not yet arrived - 28 hours later... Needless to say this makes it really hard to use this otherwise excellent tool for some common reporting stuff...

AG40214215
Level 2
June 29, 2016

When I access my report in Workspace, it loads all tables properly (with a huge wait time), but when I request PDF report from it, I get pdf where some tables show message "unable to show visualization. Please add components to the data source..." I have tried deleting those tables and putting new ones in. Same visualization works in one workspace and does not work in another workspace.This is a big problem. The tool itself is excellent, but there are many unpredictable bugs and behaviors which makes it very unstable.

TanmayMathur
Adobe Employee
Adobe Employee
June 30, 2016

Hi All,

The update that i have on the wrong scheduling times is that the Issue is being working upon and the team is trying its best to fix it in the July release. Apologies for the inconvenience and delay on this, your inputs have been very beneficial in improving Analysis Workspace. Keep the feedback coming. Thanks!

Tanmay

andrew_r-GrfLbX
Level 5
June 30, 2016

Seeing the same issue here apparently it's on a high priority fix with Engineering, make sure your account manager is aware to keep the pressure on to get these issues fixed.