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SOLVED

Page URLs in Adobe Analytics

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Level 2

Hello,

my website uses history fragments / hashes in URLs, so a typical URL would look like this:

https://www.example.com/portal/#/login

https://www.example.com/portal/#/home

etc

I try to track these URLs in Adobe Analytics. The issue is that in the reports the hash part of the URL is not displayed, it is for some reason truncated.

So I just see https://www.example.com/portal/ and I'm not able to distinguish one page from another.

1) Why is it happening and how to make AA display the whole URLs?

Trying to find a solution to the above issue, I started sending only the hash part to AA:

/login

/home

etc

But I've run into another issue: now I don't see any URLs at all, I just see Other in the reports:

1845124_pastedImage_18.png

2) Why AA is not showing the URL values I send and how to fix it?

Any hints appreciated

Thanks a lot!

1 Accepted Solution

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Correct answer by
Level 2

Hi All,

it seems I found an explanation.

I contacted Adobe ClientCare and they replied the following:

So I've just  requested this query string stripping to be disabled, let's see...

Strangely I couldn’t find any info on this, so it looked to me like a bug in AA.

Thanks all for your suggestions!

View solution in original post

1 Reply

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Community Advisor

how do you set the "pagename" and what is your metric in the reporting?

if the hash part isn't recorded, you could manually set the "pagename" to "document.location.href"

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Level 2

I don't set Page Name at all.

I set Page URL within Launch as usual:

1847366_pastedImage_0.png

I'm sure that it picks up the hash part because I see it in Adobe Debugger. So the URL is sent to Adobe in full (with hash), but in the reports it's displayed truncated (without hash).

Are you saying that the only way to get the hash part displayed is to pass page URL  as Page Name (and not as Page URL)?

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Community Advisor

I would make a data warehouse export for "page URL" and "pagename" and check data if it really gets through or if its truncated while processing

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Level 2

I exported Page URL from the warehouse. It contains full URLs, with hash symbols and values after it.

So it means that it's getting truncated somewhere between the warehouse and AA reports... any ideas?

thanks

Avatar

Community Advisor

Is it possible you have a conflicting Adobe Analytics processing rule which is overwriting the value with just the URL path?

Can't think of any other way data would be affected between data warehouse and the reporting interface.

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Level 2

I've checked that... There are no processing rules at all:

1847868_pastedImage_0.png

Should I ask Adobe to check Vista rules?..

Did you guys work with history fragments and were they properly displayed in AA?

thanks

Avatar

Community Advisor

A Wathen​ isn't there an old feature that lets you override/map the default "pagename"? I remember having read about it but never used ...

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Community Advisor

I would check the data in warehouse (page and URL), maybe its just a reporting issue...

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Community Advisor

I am going to guess but are all these pages part of a SPA? Single Page app? If so I recommend you look at Direct call rules. They work great and are very efficient for state changes.

Soe trick to follow some SPA you need to disable first time load. You also should make sure you check logic for a user doing a manual reload.

GLTU

Avatar

Correct answer by
Level 2

Hi All,

it seems I found an explanation.

I contacted Adobe ClientCare and they replied the following:

So I've just  requested this query string stripping to be disabled, let's see...

Strangely I couldn’t find any info on this, so it looked to me like a bug in AA.

Thanks all for your suggestions!

Avatar

Level 1
I am also seeing the same issue. Were you able to fix it? Any idea where to enable query string stripping?

Avatar

Community Advisor

maybe this is a feature from "old days" where the hashes where used as trigger points to scroll down a page (so basically if the same user has two pageviews and just the hashes changes, it is still the same page)

but since they are now used as "SPA" navigation, this is a completely other use case. now the change of the hash IS a new page.

but: think about NOT changing the settings but changing your implementation: in DTM/Launch override the pagename with only the hash value.

so basically instead of sending the full URL with hast, you override the pagename to only contain the hash (maybe with prefix). at least that's what we do on all our implementations with hash-navigation.

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Level 4

Create a data element with window.location.href and it should give you the URL with #

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Level 2

Thansk ursbollerthat seemed a good idea to me as well, and I did try sending only "after-hash" values like /login,  /home etc.

But I run into another problem, I started seeing just Other instead of the actual vlaues I was sending. Please see my original message, it's better described there.