OS Values Missing in OPERATING_SYSTEM_TYPE Dynamic Lookup | Community
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NicoleNL
Level 2
February 10, 2025
Question

OS Values Missing in OPERATING_SYSTEM_TYPE Dynamic Lookup

  • February 10, 2025
  • 1 reply
  • 110 views

Should the operating_system_type dynamic lookup contain a record for each OS value in hit_data?  We are seeing some OS values in hit_data that are missing from operating_system_type.

1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
February 10, 2025

The Operating System Type should be included... but it's possible that there some User Agents that aren't mapped, but more likely, some bots don't get mapped...

 

Can you share a few examples of what you are seeing in the OS data?

N
NicoleNLAuthor
Level 2
February 14, 2025

I accidentally marked this as having an accepted solution.   

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    February 15, 2025

    Hi,

     

    I am not sure what these mean:

    operating_system_type: 3208707067, 718287921, 3812551197, 346049092

    Operating System Types should be values like "Microsoft Windows", "Apple iOS", "Google Android", etc... 

     

    Also, not all bots are going to end up with an MCVISID of 00000000000000000000000000000000000000, a bot that isn't detected would look like a user, but often has weird or old browsers / operating systems.. 

     

    How much data are you talking about when you say "We are seeing some OS values in hit_data that are missing"

     

    If that some is fairly small, then I would chalk that up to an uncaught bot... if it's significant, then you might have to do a deeper dive or even contact Adobe Client Care to help investigate the issue.

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