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prathiv23
Level 3
October 16, 2015
Solved

Null Entries from s_vi cookie

  • October 16, 2015
  • 11 replies
  • 3071 views

Hi,

We are tracking visitor id using s_vi cookie from s_code.

We are noticing null entries in eVarX and PropX for the few visitor ids

Can someone please help us on this issue.

 

Thanks,

Prateesh

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Best answer by Gigazelle

If Adobe Analytics cannot set a cookie of any sort, it will fall back to using a combination of IP address and user agent. 

11 replies

Rahsing
Rahsing
Level 9
October 16, 2015

Hi Prateesh,

Could you please check your Visitor ID implementation wrt to the procedure outlined here?

Let us know if it still doesn't work

Regards

Rahul

P
prathiv23Author
Level 3
October 16, 2015

Hi Rahul,

It been implemented using Data Insertion API.(server side)

I dont understand the details present in the link which you shared.

Can you please help me to sort this issue out.

Thanks,
Prateesh

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hi Prateesh,

I would like to know if you are still facing the issue? 

If yes, we would request some more information so we could debug the issue.

Do let us know.

Regards,

TM

P
prathiv23Author
Level 3
October 16, 2015

HI TM,

Please find below has the scenario details on this issie:

We are capturing visitor ID details under s_vi using Data Insertion API inside SiteCatalyst under eVar X and Prop Y. If the cookie is not set/read from s_vi, we are passing the value as ‘null.’

Adobe SiteCatalyst:

  • Adobe SiteCatalyst has confirmed that by pulling raw data from their servers that if JS is blocked in the browser they can’t track the s_vi cookie value.

Applications:

  • Application will not run if the JS is disabled.

Issues:

  • We are noticing 80% of data in production as null visitor id.
  • Application will not run if the JS is disabled. Please read next point..
  • How come Adobe SiteCatalyst was able to identify the s_vi data if the cookies are disabled in the browser. 
  • There is a fallback method if 's_vi' is not set we can use 'fid' but both visitor id and fid are based on the cookie information, if cookies are disabled how fid will work ?

Thanks,

Prathi

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

If Adobe Analytics cannot set a cookie of any sort, it will fall back to using a combination of IP address and user agent. 

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hi Prathi,

Thanks for putting out the details. 

If you had raised a ticket with Customer Care, could you also share your incident Id so that I could look into it internally?

Thanks! 

TM

P
prathiv23Author
Level 3
October 16, 2015

Hi TanmayM

I have already shared the tickets details to your inbox. I hope you would have received it.

Thanks,

Prathi

P
prathiv23Author
Level 3
October 16, 2015

Hi Gigazelle,

We have already tried that if visitor id is not set lets sat eVar X fetch the 'fid' value and pass it in eVar Y.

Couple of queries

1. Both s_vi and fid are cookie based how can it will set if cookie is disabled in browser ?

2. What is java unkown version in browser report ?

 

Thanks,

Prathi

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
October 16, 2015

Hi Prathi,

I had responded to your message, could you please update me on the progress over the Incident?

Regards,

TM

P
prathiv23Author
Level 3
October 16, 2015

Hi TM,

 

Please check your inbox and let me know your inputs.

I didn't get the response from concern team

 

Thanks,

Prateesh

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