Not able to download PDF or send PDF in Workspace | Community
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brandon_choi11
Level 2
January 9, 2017
Solved

Not able to download PDF or send PDF in Workspace

  • January 9, 2017
  • 2 replies
  • 2938 views

Hello,

I'm trying to download a PDF for my Workspace, however, this functionality is not working for me.  When I go to Share > Send File Now, it only states "Your download has been requested. Please wait".  However, nothing happens.

Also, when I go to Project > Download PDF, nothing happens. 

Does anyone know why I cannot download or send PDFs in Workspace?  Is this a known issue?  Thank you!

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Best answer by TanmayMathur

Hi Brandon & Jennifer,

This is a known issue in Workspace reports. Customer Care has been provided a script from engineering that is designed to fix download issues AWS reports. Please open a ticket with the project(s) name(s), as well as the owner of the project. Customer Care will the run the script and fix the issue.

Thanks.

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
January 9, 2017

I've been having the same problem since last week... sometimes if I keep requesting it will eventually come through; but many of my larger reports are missing sections of data: partial freeform analysis (i.e. cut off in the middle) and a lot of completely missing freeform analysis tables. I suspect that the adobe server is having processing issues and it's crashing less than gracefully. I hope this issue gets resolved soon. It worked fine last month.

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
January 10, 2017

Hi Brandon & Jennifer,

This is a known issue in Workspace reports. Customer Care has been provided a script from engineering that is designed to fix download issues AWS reports. Please open a ticket with the project(s) name(s), as well as the owner of the project. Customer Care will the run the script and fix the issue.

Thanks.

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