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C
Clemens-1
Level 2
October 27, 2022
Solved

No Mobile App Hits in reporting

  • October 27, 2022
  • 2 replies
  • 1620 views

Hi

 

We've setup a mobile report suite, enabled app reporting. Then integrated the experience id extension and analytics extension in Adobe Launch. Then integrated the mobile core in the app, configured it and implemented trackState/trackAction and lifecycle tracking.

In the processing rules we have also setup rules to map evars.

Basically we followed strictly the documentation.

We see hits going out which also have response status 200.

 

However, we see not data at all in the report suite.

 

What else could be missing?

 

Thanks for any hints

 

Clemens

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Best answer by Jennifer_Dungan

As we get a successful HTTP Status the tracking server seems to work. Reportsuite is selected via Adobe Launch extension and also shows correctly up.


Is the tracking server correct? I don't believe you can't use your web tracking server, we had to configure a tracking server specifically for our mobile apps.. unfortunately, this setup was done so long ago I've lost access to the old tickets... it's possible that the servers can be shared now... but you may need to get the server configured to accept the data as passed by a mobile app?

2 replies

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
October 27, 2022

I had a very similar experience once. It was actually I think just a buggy cache deployment by Adobe servers.

 

 

Try this:

In Launch go to all your app extensions. Make any change like ad delay of +1 in some setting, then save changes. Now just remove the delay +1 to back to normal. Resave again.

 

Now go and publish the new versions of extensions. (basically tricking Adobe servers to make a new push of data.)

 

See if data then populates...

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 27, 2022

Have you integrated Adobe Experience Platform Assurance extension in your app?

 

https://aep-sdks.gitbook.io/docs/foundation-extensions/adobe-experience-platform-assurance

 

This can be used to help debug your implementation, including showing you the post processed data being performed by your processing rules.

C
Clemens-1Author
Level 2
October 27, 2022

We used assurance and we could se the hits there. In the post-processing we see there no evars (which should get generated by the processing rules) but also no errors.

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
October 27, 2022

As we get a successful HTTP Status the tracking server seems to work. Reportsuite is selected via Adobe Launch extension and also shows correctly up.


Is the tracking server correct? I don't believe you can't use your web tracking server, we had to configure a tracking server specifically for our mobile apps.. unfortunately, this setup was done so long ago I've lost access to the old tickets... it's possible that the servers can be shared now... but you may need to get the server configured to accept the data as passed by a mobile app?

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