No custom date ranges on Mobile Scorecards

[mariannecb]

Hi all,

I thought we would be able to use custom date ranges on the mobile scorecard builder starting April 22nd, 2021 (based on what I read here) but nothing has changed on my account. Is anyone else experiencing the same thing?

The instructions on this page show a calendar icon next to the dropdown but no icon appears for me (see below).

I also can't drag-and-drop custom date ranges from the component menu, since they're not showing up at all (see image below).

Just looking to find out if there's something wrong with my account or if other people are experiencing the same thing with the mobile scorecard builder!

[tatianatarnovsky1]

Same with my account! Were you able find a solution?

Was it related to your account settings or something else?

[mariannecb]

Hi Tatiana, it works on my account now. It seems it just took some extra time to show up.

[tatianatarnovsky1]

Do you recall how long did it took to show up? 

This is my first SC and taking a bit to long for all the options to be available.

[mariannecb]

Sorry, I don't recall. But this feature came out two years ago, so I'd expect it to appear automatically for you. Might be worth it for you to submit a ticket to Adobe Support.