New Kindle Fires not registering as 'tablet' but as 'other' in Mobile Device Type | Community
Skip to main content
emmajoan
emmajoan
Level 2
November 9, 2015
Solved

New Kindle Fires not registering as 'tablet' but as 'other' in Mobile Device Type

  • November 9, 2015
  • 1 reply
  • 901 views

The newest Kindle Fires just released recently. We notice are being bucketed in 'other' rather than 'tablet' in Mobile Device Type reports. This is happening both in our app/SDK-based report suites, and in our main web report suite. 

Are others also seeing this?

PS Don't worry I will also be logging this with Client Care :)

PPS: Very rude of me to post twice, but since my original post was moved, the moved version kept redirecting me to an error, and either way it would not recognize me as logged in!


This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by TanmayMathur

Hi,

Thanks for pointing this out. 

It may take some time for the backend lookup tables to get updated with the new devices, I am sure that would be taken care of. let us know if you are still seeing the device in the wrong bucket.

Thanks!

1 reply

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
November 13, 2015

Hi,

Thanks for pointing this out. 

It may take some time for the backend lookup tables to get updated with the new devices, I am sure that would be taken care of. let us know if you are still seeing the device in the wrong bucket.

Thanks!

Terms & ConditionsAccessibility statement

Loading footer...