Need assistance please: No page analytics or click analytics but rule is firing | Community
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EdwardBu3
Level 3
October 25, 2023
Question

Need assistance please: No page analytics or click analytics but rule is firing

  • October 25, 2023
  • 1 reply
  • 1924 views

Hey everyone, having an issue here. Adobe Launch script is present, s code is present with the correct version, all of the rules are firing, i do see all the pixels I have firing, the rule for the setting of variables fire and the send beacon fires, however there is no s.t (page analytics) call. I even tried to manually fire it by typing in s.t() or s.tl() (for click) to fire and it still did not fire. I checked s variable and I see pagename and other variables being set so not sure what's going on. I created a test rule that has the following actions:

- alert before send page analytics

- send page analytics

- alert after send page analytics

- send click (s.tl) analytics

- alert after click (s.tl) analytics

 

all three of my alerts went through so it goes through the send beacons but I do not see it on Debugger or even when using Omnibug to see the calls. no console errors stood out to me that would cause it to break and at the same time, ALL of the rules are firing just fine

 

any thoughts or ideas would be appreciated. Thanks!

 

p.s. unfortunately I cannot share the URL but can answer more questions (if any)

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1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 26, 2023

It sounds like you have everything... here is a long shot... you do have a suite configured for your environment?

 

The only thing I can think of offhand at this time would potentially be that no suite is configured so the code doesn't know how to build the URL?? So its setting the dimensions and events, etc in the s object, but it just can't write the actual request??

 

I will think on this more and see if I can think of anything else that might cause this issue..

 

If there are any screenshots of your setup you can share (hiding sensitive info, or using fake placeholder values) that might help....

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EdwardBu3Author
Level 3
October 26, 2023

 

We have the report suites set up with the configuration of the adobe analytics extension. The thing is we have the launch script on www . SITE1 . com and it works fine, it fires all of the s.t (page) and s.tl (click) calls without any issue. We add it to our SITE2 that contains the same domain/server listed on the configuration of the tag property and we see the rules firing but no call. I even went into the network tab to check for the b/ss network call thinking maybe the debugger had an issue but no luck and no call.

 

SITE 2 (where are experiencing the issue) is asp.net (if that helps with anything)

 

Appreciate your response @jennifer_dungan  and please let me know if there are any other questions.

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EdwardBu3Author
Level 3
October 26, 2023

also adding that we've done something similar like this where we added it to SITE 3 and it works fine as well.

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