Missing Success Events in Workspace | Community
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PDX_Shawn
New Member
March 7, 2024
Solved

Missing Success Events in Workspace

  • March 7, 2024
  • 4 replies
  • 2568 views

In the past week I implemented a few new events. These were setup in the admin section with the correct type and all other settings selected. The event was configured in the ACDL and tracked as a click. I verified that the correct event number is being triggered on click and passed in the b/ss pixel. 

When I attempted to configure a report in Workspace, none of the new events are available to select. I’ve searched all over Google and the only thing I’ve seen is that there could be a “delay” between implementation and being able to use the metric. Is this still the case or am I missing some step? It’s been several days since this was setup. I also confirmed that we’re nowhere near our event limit in the contract. If this is a delay thing, how long is the delay? Are all the values that have been passed lost? I’ve never experienced this issue in the past, so is it new?

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Best answer by PDX_Shawn

Thanks - yes, it was setup and enabled as a counter. Going to try support since we're still not able to see.

4 replies

rajdsingh
rajdsingh
Level 2
March 8, 2024

@pdx_shawn : There must be something else going on since analytics events (post activation) get available instantly in Workspace. I would have checked following:

1. Is the report suite selected in the workspace same as the one for which you activated events?

2. Is the workspace project you are working with be curated and may not allowing you to see/pull the new events? Check the events in a fresh workspace project.

3. Check if you enabled the events when you were naming them. It's common, when users do name the new events but forget to enable them by choosing the "enabled" option from the drop down. 

L
LodhaAz
March 18, 2024

Thank you from Lodha Azur. The counter was set up and activated. Since we still can't see, we're going to try support.

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
March 10, 2024

For clarity sake under Admin section did you add the new custom events? Also make sure when adding in admin then that they are set to enabled. 

P
PDX_ShawnAuthor
New Member
March 11, 2024

yes, they were created in admin and set to counters.

pradnya_balvir
Community Advisor
pradnya_balvirCommunity Advisor
Community Advisor
March 11, 2024

For success events, you need to define the type [counter, numeric, currency] as per requirement and also make sure to select the "visibility" in admin.Please check your settings for your success event in admin. After these changes, you can see the event in workspace. There is no much delay. 

For real time, you can create Real time report for the success event and check it.

 

 

P
PDX_ShawnAuthorAccepted solution
New Member
March 11, 2024

Thanks - yes, it was setup and enabled as a counter. Going to try support since we're still not able to see.

C
CenturySi
May 31, 2024

To ensure that your success events are appropriately configured, designate the type as either based on your needs. Century Silicon City Also, be sure to select "visibility" in the admin settings. Once these adjustments are done, you should be able to view the event in the workspace without much wait.

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