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Luca_Lattarini
Luca_Lattarini
Level 9
June 10, 2021
Solved

Match Customer Attribute with Customer Id in AA

  • June 10, 2021
  • 4 replies
  • 2151 views

Hello guys,

 

I am sending Customer Attribute to customerId,age,etc to AA but I noticed that I have no ID matchs in AA and Custoemr Attribute. Any suggestion?

Thanks

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Best answer by hjoshi

Hi @luca_lattarini 


First, check in 'ID Lookup' if your uploaded Customer IDs have an associated ECID. Now, make sure you have correctly implemented visitors.setCustomerIDs (if it's through AppMeasurement.js) or "Set Customer IDs" action if it's through Launch.

 

You may refer to this :
: https://experienceleague.adobe.com/docs/launch-learn/implementing-in-websites-with-launch/implement-...

 

Thanks,

 

4 replies

A
amgup
Level 7
June 10, 2021

@luca_lattarini When you have uploaded the CA file ? It takes sometime to match the IDs. Are you seeing any error in the CA screen ?

    Luca_Lattarini
    Luca_LattariniAuthor
    Level 9
    June 10, 2021

    I uploaded yst at 9pm. I can see customer attribute in Report->Profile but there is no data as showed below

     

    My question is how can I map customer Id from Customer Attribute with customer id in AA?

    H
    hjoshiAccepted solution
    Level 2
    June 22, 2021

    Hi @luca_lattarini 


    First, check in 'ID Lookup' if your uploaded Customer IDs have an associated ECID. Now, make sure you have correctly implemented visitors.setCustomerIDs (if it's through AppMeasurement.js) or "Set Customer IDs" action if it's through Launch.

     

    You may refer to this :
    : https://experienceleague.adobe.com/docs/launch-learn/implementing-in-websites-with-launch/implement-...

     

    Thanks,

     

      A
      amgup
      Level 7
      June 22, 2021

      @luca_lattarini Adding to @hjoshi  Make sure that the Integration Code used in the ECID extension in Launch has same name as Alias ID in the Customer Attributes screen.

        jantzen_b
        Adobe Employee
        jantzen_bAdobe Employee
        Adobe Employee
        July 19, 2021
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