Lost Password and No Confirmation Email

[taylor_mccullou]

Hello,

I am trying to log-in to Adobe Omniture from my user name: ***@***.com.   I have not received a confirmation email with my new password and I have tried a few times now.   Can you please recover my password to send to a different email address?

Thank you,

Taylor 

[Former Community Member]

Hi Taylor,

Where are you trying to log in at?

Is it my.omniture.com sc.omniture.com?
If so, note that your user name is generally not your e-mail address.
Also, you should be able to reset your own password by starting here: https://my.omniture.com/password_recovery.html
(Check your "spam" or "junk mail" folder if you don't see the e-mail in your inbox.)

If your organization has switched to using Adobe IDs for logging in, then your e-mail address along with the same password you used to log into these forums will also work for logging into Adobe Marketing Cloud / Adobe Analytics.

If you continue to have issues, I'd suggest contacting your organization's Adobe Analytics / SiteCatalyst admin to get help with the login.

Also, if you're a supported user in your organization, see this page for information on how to contact our support team directly via chat or phone: http://helpx.adobe.com/marketing-cloud/contact-support.html

HTH

- Carey

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[taylor_mccullou]

Hi Carey,

Thank you for the quick response - yes I used the address:  https://sc.omniture.com/login/

I looked in my spam and junk folder and saw no recovery email with a new password to set.   Nothing atll has been recovered or found and tried multiple different user names and log-ins. 

[Former Community Member · Accepted solution]

OK, then I'd definitely recommend contacting your organization's Adobe Analytics admin. Or, if you're a supported user, reach out to our support team via chat/phone.