Lost Password and No Confirmation Email

Hi Taylor,

Where are you trying to log in at?

Is it my.omniture.com sc.omniture.com?
If so, note that your user name is generally not your e-mail address.
Also, you should be able to reset your own password by starting here: https://my.omniture.com/password_recovery.html
(Check your "spam" or "junk mail" folder if you don't see the e-mail in your inbox.)

If your organization has switched to using Adobe IDs for logging in, then your e-mail address along with the same password you used to log into these forums will also work for logging into Adobe Marketing Cloud / Adobe Analytics.

If you continue to have issues, I'd suggest contacting your organization's Adobe Analytics / SiteCatalyst admin to get help with the login.

Also, if you're a supported user in your organization, see this page for information on how to contact our support team directly via chat or phone: http://helpx.adobe.com/marketing-cloud/contact-support.html

HTH

- Carey

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Hi Carey,

Thank you for the quick response - yes I used the address:  https://sc.omniture.com/login/

I looked in my spam and junk folder and saw no recovery email with a new password to set.   Nothing atll has been recovered or found and tried multiple different user names and log-ins.