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CSanchezX
CSanchezX
March 2, 2022
Question

Lost Adobe Report Builder afet Excel Update

  • March 2, 2022
  • 1 reply
  • 1422 views

Hi,

 

Lost my Add-ons tab on excel and the Adobe Report Builder functions after excel update. Looked at the add-ins section on the options window and in the COM add-ins it shows the adobe report builder add-in with the error "Not loaded. User choose to disable macros".

 

I checked my macros settings and they are all enabled by default. Any help?

 

I'm using adobe report builder 5.6.51 on excel office version 2102.

 

thanks!

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1 reply

Z
Adobe Employee
zxfdafgsdhAdobe Employee
Adobe Employee
March 2, 2022

Hi @csanchezx 

Have you tried uninstalling the Adobe report builder extension from Control Panel and seeing if the error persists once you have installed it back again?

You may also want to review the Excel bit version ( Excel > File >Account > About Excel ) on your machine. If you have 64 bit Excel installed, I will recommend downloading the 64-bit Report Builder setup from Analytics ( Analytics > Tools > report Builder) 

CSanchezX
CSanchezXAuthor
March 2, 2022

Hi Saurav,

 

I'm working under a company-managed software distribution. I did uninstall and reinstall the report builder, it shows the same error. I also confirm that I'm using a 64 bit excel. Report builder was working fine before the update.

 

Any other ideas?

 

thanks!

CSanchezX
CSanchezXAuthor
March 2, 2022

Does it help to say that Adobe's certificate I have installed is expired since 15/03/2019?

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