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SOLVED

Locked Account, User can't Log in

samada44756479
Level 2
Level 2

Hi,

I have a locker user account and can't access the Adobe Analytics as user was not able to access their account with the correct password and have tried it multiple time  but user was not able to access the account.

We did password reset and also tried it on Chrome, Firefox and Edge by cleaning History & Cache/Cookies but it still gives same error message - "User locker due to too many failed attempts".

@Adobe Analytics Customer Support, Can you please reset the password from back end?

Any suggestions is greatly appreciated.

Thanks.

User Locked out.JPG

1 Accepted Solution
Gigazelle
Correct answer by
Employee
Employee

Give this a shot if you haven't already: Troubleshoot locked accounts

If those still don't work, creating a formal ticket with customer care might be necessary so we can get more specific information.

View solution in original post

5 Replies
roshanc44331495
Level 4
Level 4

I face the same issue, I tried after 24 hours later and reset the password. I think this happens due to some security issue.

If this issue remain same I would suggest to give access on new email ID.

Thanks!

samada44756479
Level 2
Level 2

Thanks for the help, Roshan.

Hope this will reset soon.

Gigazelle
Employee
Employee

Hi Samad, were you able to get in?

samada44756479
Level 2
Level 2

Yeah, I was able to login after 24 hr but it happened again today.

I'm not able to login again today.

Gigazelle
Correct answer by
Employee
Employee

Give this a shot if you haven't already: Troubleshoot locked accounts

If those still don't work, creating a formal ticket with customer care might be necessary so we can get more specific information.

View solution in original post